Privacy Policy &
Terms of Service
By using iUnlock AI you confirm you are the legal owner of any device you submit for unlocking, or have explicit written authorization from the owner. Unauthorized use is illegal and will be reported to law enforcement.
- Overview & Who We Are
- Information We Collect
- How We Use Your Information
- Data Sharing & Third Parties
- Social Login (Google, GitHub, Facebook, Microsoft)
- Payment Processing
- Data Retention
- Security
- Your Rights (GDPR & CCPA)
- Terms of Service
- Prohibited Uses
- No Refund Policy
- Disclaimer of Warranties
- Changes to This Policy
- Contact Us
01 Overview & Who We Are
This Privacy Policy and Terms of Service govern your use of iUnlock AI, operated by srdgintel.com ("we", "us", "our"), accessible at unlock.srdgintel.com.
iUnlock AI is an AI-powered iPhone unlock and recovery service that provides:
- Free AI device diagnosis by IMEI or Serial Number
- iCloud Activation Lock removal via Apple GSX servers
- DFU restore and screen lock removal tools
- MDM profile removal and carrier unlock services
- Downloadable desktop tools for Linux and Windows
Contact: info@srdgintel.com | support@srdgintel.com
02 Information We Collect
Information You Provide
| Data Type | Purpose | Required? |
|---|---|---|
| Email address | Account creation, order confirmation | Yes |
| Device IMEI number | Unlock service processing | Yes (for paid services) |
| iPhone model | Correct unlock method selection | Yes (for paid services) |
| Payment information | Transaction processing (via Flutterwave/Paystack) | Yes (for paid services) |
Information Collected Automatically
| Data Type | Purpose |
|---|---|
| IP address | Legal compliance, fraud prevention, session logging |
| Browser/device type | Service optimization |
| Session timestamps | Legal compliance and audit trail |
| Usage data | Service improvement |
All unlock requests are permanently logged with device IMEI, customer email, IP address, and timestamp. This data is retained for legal compliance purposes and may be provided to law enforcement upon valid legal request.
03 How We Use Your Information
- Service Delivery: Processing your unlock orders and sending confirmation emails
- AI Diagnosis: Analyzing IMEI/Serial data to identify lock type and recommend solutions
- Legal Compliance: Maintaining audit logs as required by law and for fraud prevention
- Customer Support: Responding to technical issues and inquiries
- Service Improvement: Analyzing anonymized usage patterns to improve our AI models
- Communications: Sending order status updates and service notifications
We do not sell your personal data to third parties. We do not use your data for advertising purposes.
04 Data Sharing & Third Parties
We share data only with the following trusted service providers necessary for operating our service:
| Service | Purpose | Data Shared |
|---|---|---|
| Supabase | Database & authentication | Email, order data |
| Flutterwave | Payment processing | Email, payment amount |
| Paystack | Payment processing | Email, payment amount |
| NowPayments | Crypto payment processing | Order ID, amount |
| Resend | Transactional email | Email address |
| UnlockBase | IMEI server unlock | Device IMEI only |
| AWS | Server hosting | All data (encrypted) |
| AI Providers (Qwen, DeepSeek) | Device diagnosis AI | IMEI, device info only |
We may disclose your information to law enforcement or government authorities if required by law, court order, or if we believe disclosure is necessary to prevent illegal activity, including unauthorized device unlocking.
05 Social Login (Google, GitHub, Facebook, Microsoft)
iUnlock AI offers social login options via Google, GitHub, Facebook, and Microsoft through Supabase Authentication. When you choose to log in with these providers:
- We receive only your email address and display name from the provider
- We do not receive access to your social media posts, contacts, or other account data
- We do not post to your social accounts
- Your social login credentials are managed entirely by the respective provider
- You can revoke our access at any time through your Google/GitHub/Facebook/Microsoft account settings
Each provider has their own privacy policy:
06 Payment Processing
All payments are processed by our third-party payment providers. iUnlock AI never stores your card details.
- Flutterwave — handles card, bank transfer, and mobile money payments
- Paystack — handles card and bank payments for Nigeria, Ghana, Kenya
- NowPayments — handles USDT and other cryptocurrency payments
Payment providers are PCI-DSS compliant. Your financial data is subject to their respective privacy policies and security standards.
07 Data Retention
- Account data: Retained while your account is active. Deleted within 30 days of account deletion request.
- Order records and IMEI logs: Retained for 5 years for legal compliance purposes. This cannot be deleted on request due to legal obligations.
- Payment records: Retained as required by financial regulations (minimum 7 years).
- Diagnostic logs: Retained for 12 months then anonymized.
08 Security
We implement industry-standard security measures including:
- HTTPS/TLS encryption for all data in transit
- Encrypted database storage via Supabase (PostgreSQL with RLS)
- AWS hosting with security group restrictions
- No plain-text storage of passwords (managed by Supabase Auth)
- Regular security monitoring and updates
Despite these measures, no internet transmission is 100% secure. If you suspect a security breach, contact support@srdgintel.com immediately.
09 Your Rights (GDPR & CCPA)
Depending on your location, you may have the following rights regarding your personal data:
- Access: Request a copy of data we hold about you
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your account data (note: IMEI logs retained for legal compliance)
- Portability: Request your data in a portable format
- Objection: Object to certain processing of your data
- Withdrawal: Withdraw consent at any time (won't affect prior processing)
To exercise these rights, email info@srdgintel.com with subject line "Data Rights Request".
10 Terms of Service
Acceptance of Terms
By accessing or using iUnlock AI, you agree to be bound by these Terms of Service. If you do not agree, do not use our service.
Eligibility
You must be at least 18 years old to use our service. By using iUnlock AI you represent that you meet this requirement.
Account Responsibility
You are responsible for maintaining the security of your account and all activities that occur under it. You must notify us immediately of any unauthorized access at support@srdgintel.com.
Service Availability
We strive for 99% uptime but do not guarantee uninterrupted service. Scheduled maintenance will be communicated in advance where possible. We are not liable for losses caused by service interruptions.
11 Prohibited Uses
Violation of these terms will result in immediate account termination and may result in criminal referral to law enforcement.
You may NOT use iUnlock AI to:
- Unlock stolen devices — any device reported as stolen in any national or international database
- Unlock without authorization — devices you do not own and have no written permission to service
- Circumvent law enforcement — devices involved in criminal investigations or seized by authorities
- Commercial resale without agreement — reselling our services without an authorized reseller agreement
- Submit false information — providing incorrect IMEI, ownership claims, or identity information
- Reverse engineer — our software, AI models, or APIs
- Abuse the platform — automated scraping, DDoS attacks, or any malicious activity
Authorization requirement: By submitting any IMEI for unlocking, you legally declare that you are the owner of the device or have explicit written authorization from the owner. This declaration is binding and logged permanently.
12 No Refund Policy
iUnlock AI provides a FREE AI diagnosis before any payment is requested. By paying, you confirm you have reviewed the diagnosis report and understand what service you are purchasing.
Why we have a no-refund policy:
- Free AI diagnosis is provided before every payment — you know exactly what you're buying
- IMEI server unlock costs are incurred immediately upon submission to Apple GSX servers
- Our system auto-retries up to 3 times on technical failures
- Digital services cannot be "returned" once delivered
Technical issue resolution: If your unlock fails due to a technical error on our part (not user error or device ineligibility), contact support@srdgintel.com within 7 days. We will investigate and attempt to resolve the issue. Resolution may include a retry or service credit at our discretion.
Not eligible for resolution:
- iCloud locks where the original owner has re-locked the device after unlocking
- Devices on Apple's global blacklist/GSMA blacklist
- User error (wrong IMEI submitted, wrong model selected)
- Change of mind after payment
13 Disclaimer of Warranties
iUnlock AI is provided "as is" without warranties of any kind. We do not guarantee:
- 100% success rate on all devices (success rates vary by model and lock type)
- Specific processing times for server unlocks (typically 2–24 hours)
- Compatibility with all iOS versions or future Apple security updates
Limitation of liability: To the maximum extent permitted by law, srdgintel.com's total liability for any claim arising from use of iUnlock AI shall not exceed the amount you paid for the specific service in question.
Not affiliated with Apple: iUnlock AI is not affiliated with, endorsed by, or connected to Apple Inc. iPhone, iCloud, and iOS are registered trademarks of Apple Inc.
14 Changes to This Policy
We may update this Privacy Policy and Terms of Service from time to time. When we do:
- The "Last Updated" date at the top will be revised
- For significant changes, we will notify registered users by email
- Continued use of the service after changes constitutes acceptance
We recommend reviewing this page periodically. The current version is always available at srdgintel.com/blog/privacy-policy.
15 Contact Us
For any questions about this Privacy Policy, Terms of Service, or your data rights:
srdgintel.com — iUnlock AI
📧 General: info@srdgintel.com
🛠 Support: support@srdgintel.com
🌐 Website: unlock.srdgintel.com
📋 Data requests: info@srdgintel.com — Subject: "Data Rights Request"
We aim to respond to all inquiries within 48 hours.
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